Privacy Policy – Interstate Mechanical

1. Information We Collect

When you interact with our website or request service, we may collect personal information that you voluntarily provide, including your name, phone number, email address, ZIP code, service address, and details related to your HVAC needs.

We may also collect technical and website usage information such as IP address, browser type, device type, referring pages, pages visited, session behavior, and approximate location data derived from analytics or advertising tools.

2. How We Use Your Information

Your information may be used to:

• respond to quote requests, service requests, and general inquiries;
• schedule HVAC services, estimates, inspections, consultations, or follow-up communication;
• confirm your location within our service area and better understand your request;
• communicate by phone, email, or text regarding appointments, updates, estimates, and support;
• improve website performance, advertising quality, user experience, and internal business operations;
• analyze website traffic, campaign performance, and conversion activity.

3. Forms, Calls, and Service Inquiries

If you submit a form, request a quote, request a callback, or otherwise contact Interstate Mechanical through this website, the information you provide may be used to contact you regarding your HVAC inquiry, service request, estimate, appointment scheduling, or related customer support.

Submitting a form through this website does not automatically create a service contract, confirm technician availability, or guarantee pricing.

4. Text Messaging and SMS Communications

If you provide your phone number through our website or other communication channels, you may receive service-related text messages from Interstate Mechanical, including appointment confirmations, scheduling updates, quote follow-ups, and customer support messages.

Where legally permitted and where appropriate consent has been obtained, you may also receive limited promotional or remarketing text communications related to our HVAC services.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP where supported or contact us directly.

Interstate Mechanical does not sell or share your SMS opt-in data or phone number with third parties for their independent marketing purposes.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to understand visitor behavior, improve website functionality, measure campaign performance, and support advertising efforts.

These technologies may collect information such as browser behavior, pages visited, traffic sources, approximate geography, device information, and interactions with ads or website content.

We may use services such as Google Analytics, Google Ads tools, Meta technologies, call tracking platforms, or other marketing and measurement tools to understand campaign performance and improve lead quality.

6. How We Share Information

Interstate Mechanical does not sell, rent, or trade your personal information to unrelated third parties.

We may share information with trusted service providers or platforms that help us operate our business, including website hosting providers, CRM systems, scheduling systems, form processors, communication tools, analytics providers, advertising tools, and business support vendors, but only to the extent reasonably necessary to operate our services or marketing activities.

7. Third-Party Services and Links

Our website may contain links to third-party websites, external scheduling tools, financing tools, map services, review platforms, or other external services. Those third parties operate independently and have their own privacy practices and policies.

Interstate Mechanical is not responsible for the privacy practices, content, availability, or security of third-party websites or services.

8. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide customer service, support scheduling, maintain business records, improve marketing and operations, comply with legal obligations, resolve disputes, and enforce our policies.

9. Data Security

Interstate Mechanical uses reasonable administrative, technical, and organizational safeguards to help protect information submitted through our website and communication channels.

However, no internet transmission, website, or storage system can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security.

10. Children’s Privacy

This website and our services are intended for homeowners, property managers, businesses, and adults seeking HVAC-related information or services. We do not knowingly collect personal information from children under the age of 13.

11. Your Choices

You may choose not to submit certain information through our website, although doing so may limit our ability to respond to your request or provide service-related communication.

You may also adjust your browser settings to manage cookies or tracking technologies, and you may opt out of certain marketing communications where applicable.

12. Changes to This Privacy Policy

Interstate Mechanical may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, communication methods, or business practices. Any updates become effective when posted on this page.

13. Contact Information